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سياسة الاسترداد
Returns & Refunds for Damaged Items Only
We only accept returns and issue refunds for items that are damaged, defective, or incorrect upon delivery.
If you receive a damaged, defective, or wrong item, please contact us within 10 days of receiving your order.
Eligibility for Returns
To be eligible for a return due to damage or defect:
- The item must be unused and unworn
- Original tags and packaging must be intact
- Proof of purchase is required
- The issue must be reported within 10 days of delivery
How to Start a Return
To request a return, contact us at:
Please include your order number and clear photos or videos showing the damage or defect.
If your return is approved, we will provide return instructions and a return shipping label.
Return Address:
Dubai Wholesale Plaza
4th Floor, Shop 411/412
Murshid Bazaar, 10th Street
Al Buteen, Deira
Dubai, United Arab Emirates
Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Sale or discounted items
- Gift cards
- Custom or personalized items
- Normal wear and tear
- Items damaged due to misuse or improper handling
Exchanges
Exchanges are only offered for damaged or defective items, subject to availability.
If an exchange is not available, a refund will be issued.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
Approved refunds will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
European Union Orders
For orders shipped to the European Union, applicable consumer protection laws may apply. However, returns and refunds are limited to damaged or defective items only.