سياسة الخصوصية

Last updated: January 20, 2026

Marhaba Bags operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience. Marhaba Bags is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you. This does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services and where you live, we may collect the following categories of personal information:

Contact Information: Name, billing address, shipping address, phone number, and email address
Financial Information: Payment method, credit/debit card details, transaction confirmations
Account Information: Username, password, preferences, and account settings
Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
Communications: Information you provide when contacting customer support
Device Information: IP address, browser type, network connection, and unique identifiers
Usage Information: How you interact with and navigate our Services

Sources of Personal Information

We collect personal information from the following sources:

Directly from you when you create an account, place an order, or contact us
Automatically through cookies and similar technologies when you use our Services
From service providers who process information on our behalf
From partners or other third parties, where permitted by law

How We Use Your Personal Information

We use personal information to:

Provide and Improve Services: Process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, and personalize your shopping experience
Marketing and Advertising: Send promotional communications and display relevant advertisements
Security and Fraud Prevention: Protect accounts, prevent fraud, and ensure secure transactions
Customer Support: Respond to inquiries and maintain our business relationship
Legal Compliance: Comply with laws, respond to legal requests, and enforce our policies

How We Share Personal Information

We may share your personal information in the following circumstances:

With Shopify, service providers, and vendors who help operate our business (payment processing, fulfillment, analytics, customer support)
With marketing and advertising partners, subject to their privacy policies
When you direct or consent to such sharing
With affiliated businesses
In connection with a business transaction (e.g., merger, acquisition)
To comply with legal obligations or protect rights and safety

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services. Information you submit may be transferred to Shopify and third parties located outside your country.

Shopify may use your data for enhanced services, including personalized advertising. Shopify is responsible for handling requests related to this processing.

To learn more about how Shopify collects and processes personal information on our behalf, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Center.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any information.

Children’s Information

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Data Security and Retention

We implement reasonable safeguards to protect your personal information; however, no system is completely secure. Information retention depends on legal, operational, and contractual requirements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access or request a copy of your personal information
Request correction or deletion of your personal information
Request data portability
Opt out of the sale or sharing of personal information for targeted advertising
Manage marketing communication preferences

You may exercise these rights through the Services or by contacting us directly. We may verify your identity before processing requests.

We will not discriminate against you for exercising your privacy rights.

International Transfers

Your personal information may be transferred and processed outside your country. For transfers outside the EEA or UK, we rely on approved legal safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 ruknalmarhababags@gmail.com

📍 Marhaba Bags
Dubai Wholesale Plaza
4th Floor, Shop 411/412
Murshid Bazaar, 10th Street
Al Buteen, Deira
Dubai, United Arab Emirates